This may be a non-issue, or it can have a substantial impact on your relationship with the lawn care services provider. Some homeowners feel the need to constantly look over the shoulder of the workers.
Are you the type of person who has a difficult time trusting someone to do their job? You may have difficulty keeping a company’s service if you operate as a back-seat supervisor.
A better approach is to communicate before and after, rather than during the work. Let your expectations be known before the work begins. The company should ask for clarification if they are uncertain about any of your requests.
Let them do their work. If you find deficiencies afterward, contact the supervisor or owner to remedy the situation in subsequent visits.
Difficulties can arise when the homeowner considers himself to be a supervisor and the worker as an employee. (This is only true if you hire a neighbor kid, not a lawn care company.) Instead, see yourself as a customer, not the boss.
Focus on getting the customer service, the final product, you deserve and expect, rather than second-guessing the manner in which they perform the work.
The actual relationship is one of an independent contractor being hired to perform a service. Approach it from that perspective, and ask to be satisfied. If they cannot or will not satisfy you, another lawn care services company may be a better fit.
The importance of this understanding is that you do not want to develop a reputation for being a fussy, nit-picking customer. Be reasonable and objective as you evaluate the finished product.
Lawn care services from a competent, reliable and trustworthy person are typically in great demand (because there is so much of the deficient alternative out there).
If you are a pain to deal with, you may find yourself going through the search process again.
Treat others with respect and hope to receive the same. (Sounds a bit like the Golden Rule, doesn’t it!)
Reciprocate getting great service with your appreciation and loyalty.
If a company is all you could hope for, be willing to write a reference letter for them. They will be thankful and take even more pride in providing you with excellent service.
An alternative problem in relationships is the friendly homeowner who loves to visit with everyone. Realize that a lawn care crew has a schedule to keep. They do not have time to engage in friendly conversation, look at your latest invention, or stay after the job for refreshments. (Some “pro-mowers” may be of the same persuasion as you and enjoy the interaction. Just don’t be offended if they are all about business.)